The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER will have indicated during the ordering process.

Shipping time

The time required to prepare an order and to issue the invoice, before the shipment of the PRODUCTS in stock, is 3 to 5 working days.An e-mail message will be automatically sent to the CLIENT when the PRODUCTS are shipped, provided that the e-mail address in the registration form is correct.

Delivery time & costs

During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and shipping options for the PRODUCTS purchased.The shipping costs are calculated according to the delivery method. The amount of these costs will be due by the CLIENT in addition to the price of the PRODUCTS purchased.

Details of delivery times and costs are detailed on the SITE.

Calculation of taxes and customs duties:

SUN VIBES SUP is not responsible for taxes and customs duties.


The package will be delivered to the CUSTOMER within 3 to 5 working days.

In case of absence, a notice of passage will be left to the CUSTOMER, in order to allow him to go and collect his parcel in his post office.

Problems of DELIVERY

The CUSTOMER is informed of the delivery date when he/she chooses the carrier, at the end of the online ordering process, before confirming the order.

It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give the SELLER formal notice to deliver within a reasonable period of time, and in the event of non-delivery within this period, he may terminate the contract.

The SELLER shall refund, without undue delay after receipt of the termination letter, to the CUSTOMER the total amount paid for the PRODUCTS, including taxes and delivery charges, by the same method of payment used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is responsible until the PRODUCT is delivered to the CLIENT. It is reminded that the CLIENT has a period of three (3) days to notify the carrier of any damage or partial loss noted during delivery.